POLICIES AT SHAZAM'S AUDIO CONCEPTS
Things You Need to Know
At Shazam's Audio Concepts, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear and transparent. Read about them below, and contact us with questions.
SHIPPING POLICY
How It Works
Products that are in stock at our store ship out same day or next day depending on the time or the order.
Products that are shipped via our distributors & warehouses lead time for shipping can vary 3-7 business days.
Special ordered products will be shipped when they are manufactured,
Please expect disruptions and delays when the weather is inclement.
OUR RETURN POLICY
The Small Print
Purchased products can be exchanged or returned with a restocking fee of 35% within 5 business days from the date of your in-store purchase, The exceptions to this policy are batteries ,special ordered parts and vehicle specific parts are final sale.
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All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and products can only be returned or exchanged if the packaging is unopened.
To process a return or exchange, you will need to provide the following:
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The original receipt (invoice) from your purchase.
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The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns with gift receipts.
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Original packaging and all items originally included by the manufacturer. (including manuals, accessories, gifts with purchase, bonus items, and any other included items)
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Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.
WARRANTY INFORMATION
The Information You Need to Know
All warranties go through your brand manufacturer once you have a valid invoice/proof of purchase.
OUR PRIVACY POLICY
All About Information Security
We are dedicated to keeping our clients personal information protected through our series of security agencies,
they are more than equipped to handle our data security.